Your Handy Guide from My Nerd
We love technology—but when things go wrong, it can bring your day to a standstill. Whether it’s your internet grinding to a halt, a printer refusing to cooperate, or a sluggish computer, these issues can be frustrating. Before calling in the experts at My Nerd, here are some quick fixes you can try on your own.
Symptoms:
“No Internet” message
Cannot load websites or apps
Quick Fixes:
Check that all cables are securely connected to your router, modem, and wall socket
Restart both your router and modem—unplug them, wait 30 seconds, then plug them back in
Confirm your ISP isn’t experiencing an outage
Symptoms:
Buffering while streaming
Lag during gaming
Web pages loading slowly
Quick Fixes:
Restart your router
Disconnect any devices downloading large files
Test your speed at speedtest.net
Update your router’s firmware through its settings panel
Symptoms:
Nothing prints despite sending jobs
Poor-quality output
Stuck print queue
Quick Fixes:
Ensure the printer is properly connected via USB or WiFi
Restart both your printer and computer
Clear the print queue in your printer settings
Update your printer drivers from the manufacturer’s site
Use your operating system’s built-in troubleshooting tool
Symptoms:
Delayed program launches
Freezing or hanging
Long startup or shutdown times
Quick Fixes:
Restart your computer
Run a malware scan using trusted antivirus software
Remove unnecessary files or uninstall unused applications
Ensure your operating system is up to date
Upgrade your RAM or install an SSD for improved performance
Symptoms:
Can’t connect to WiFi
Weak signal in parts of the house
Frequent disconnections
Quick Fixes:
Make sure WiFi is enabled on your device
Move your router to a more central location, away from walls or metal objects
Restart both your router and device
Forget the network and reconnect
Set your device to obtain IP address automatically
Update your device’s network drivers
Use a strong WiFi password to prevent unwanted users
Symptoms:
Everything feels sluggish
Quick Fixes:
Check how much storage space is left—clear out unneeded files
Scan for viruses or adware
Regularly restart your computer to refresh system performance
Symptoms:
Apps stop responding
Programs close unexpectedly
Quick Fixes:
Restart the program
Restart your computer
Update the software to the latest version
Reinstall the application if needed
Run in compatibility mode for older software
Make sure your system meets the program’s requirements
Symptoms:
Missing incoming or outgoing emails
Quick Fixes:
Check you’re connected to the internet
Restart your email app or browser
Double-check email server settings
Clear the email app’s cache
Update your email client software
Symptoms:
Suspicious pop-ups while browsing
Quick Fixes:
Don’t click them!
Run a full antivirus and anti-malware scan
Keep your antivirus software updated to prevent future threats
Keep your systems and software regularly updated
Run weekly antivirus scans
Backup important data regularly
Limit background apps that slow down performance
Some problems just won’t go away—no matter how many times you reboot. When that happens, give My Nerd a call. Whether it’s a home tech setup, virus removal, or full WiFi optimisation, we’re here to get you back online and stress-free.
📞 Call us on 020 3369 0669
📧 Email: help@mynerd.co.uk
🔧 Book a visit or remote session today
We make home tech work the way it should.
